Privacy Policy
Last Updated: December 2025
Chapter 31 Ventures
Email:
[email protected]
Phone: +233 (0) XXX XXX XXX
Address: [Physical Address Placeholder], Ghana
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Introduction
Chapter 31 Ventures ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our website, mobile application, and related services (collectively, the "Platform").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use the Platform.
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1. Information We Collect
1.1 Information You Provide Directly
Account Registration:
- Name, email address, phone number
- Business information (if applicable)
- Delivery address and location data
- Profile picture or avatar
- Payment method details (processed securely through Paystack)
Communication:
Messages, inquiries, feedback, and support requests
- Responses to surveys, questionnaires, and feedback forms
- Customer service interactions
Transactions:
Purchase history and order details
- Payment information (amounts, dates, payment method type)
- Shipping and delivery information
- Product reviews and ratings
Content Upload:
Product images and descriptions (uploaded through Cloudinary)
- Store information and branding materials
1.2 Information Collected Automatically
Device Information:
Device type, operating system, and version
- IP address and location (approximate)
- Device identifiers and mobile advertising IDs
Usage Information:
Pages or features you access and time spent
- Search queries and products viewed
- Links clicked and actions taken
- Referring website or application
Cookies and Tracking Technologies:
Session cookies for login persistence
- Analytics cookies to understand user behavior
- Marketing cookies for personalized advertising (optional, requires consent)
- Preference cookies to remember your settings
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2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Provision
Create and maintain your account
- Process and fulfill orders
- Facilitate payments through Paystack
- Deliver products and services
2.2 Communication
Send transactional emails (order confirmation, shipping updates, password resets)
- Respond to inquiries and support requests
- Send newsletters and promotional content (with your consent)
- Notify you of policy changes or service updates
2.3 Business Operations
Verify user identity and prevent fraud
- Comply with legal and regulatory requirements
- Enforce our Terms of Service and other agreements
- Troubleshoot technical issues and improve platform performance
2.4 Analytics & Improvement
Analyze usage patterns and platform performance
- Understand user preferences and behavior
- Develop new features and improvements
- Conduct research and statistical analysis
2.5 Marketing & Personalization
Personalize your experience on the platform
- Send promotional materials and offers (only with explicit consent)
- Display targeted advertisements (only with analytics/marketing consent)
- Conduct A/B testing and feature optimization
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3. Third-Party Services
The Platform integrates with the following third-party services. Your information may be shared with these providers to enable core functionality:
3.1 Payment Processing (Paystack)
Service: Paystack processes all payment transactions on our platform.
Data Shared:
Name and email address
- Payment amount and transaction details
Purpose: Secure payment processing and transaction verification
Paystack Privacy Policy: https://paystack.com/privacy
Note: Refunds and payment disputes are handled directly between you and vendors. Chapter 31 Ventures facilitates payments but does not manage refund policies.
3.2 Image Storage & Optimization (Cloudinary)
Service: Cloudinary stores and optimizes product images and media uploads.
Data Shared:
Product images and descriptions
- Profile pictures and branding materials
Purpose: Secure image storage, optimization, and content delivery
Cloudinary Privacy Policy: https://cloudinary.com/privacy
3.3 Email Services (Resend)
Service: Resend delivers transactional and notification emails.
Data Shared:
Email address
- Name and account information
- Email content related to transactions
Purpose: Reliable email delivery for confirmations, notifications, and support
Resend Privacy Policy: https://resend.com/privacy
3.4 Analytics (Optional - Requires Consent)
If you consent to analytics cookies, we may use Google Analytics or similar services to understand platform usage patterns.
Data Shared: Anonymized usage data, page views, user behavior patterns
Purpose: Improving user experience and platform performance
Google Analytics Privacy Policy: https://policies.google.com/privacy
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4. Multi-Tenant Data Isolation
Chapter 31 Ventures operates as a multi-tenant platform. Vendor data is isolated and separated:
Vendor Isolation: Each vendor has a dedicated isolated database environment
- Data Access: Vendors can only access their own data (orders, customers, analytics)
- Platform Access: Chapter 31 Ventures can access aggregated, anonymized data for platform improvement
- Customer Data: Your personal information is not shared with other vendors without consent
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5. Data Retention & Deletion
5.1 Data Retention Period
We retain your personal information for
30 days after account deactivation or last activity, with the following exceptions:
Extended Retention (for legal/business purposes):
Transaction records: 90 days (for refund and dispute resolution)
- Backup copies: 90 days (for data recovery purposes)
- Aggregated analytics: Indefinitely (anonymized and non-identifiable)
5.2 Data Deletion
You have the right to request deletion of your personal information at any time by contacting us at
[email protected].
We will delete your data within 30 days, except where retention is required by law or necessary for dispute resolution.
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6. Your Rights & Choices
You have the following rights regarding your personal information:
6.1 Access & Portability
Request a copy of your personal information
- Receive data in a portable, machine-readable format
6.2 Correction & Updates
Update or correct inaccurate information
- Modify your profile and account settings
6.3 Deletion
Request deletion of your personal information
- Withdraw from marketing communications
6.4 Cookie Consent
Accept, reject, or customize cookie preferences
- Withdraw consent at any time via the cookie preferences modal
6.5 Marketing Communications
Opt out of promotional emails and newsletters
- Customize your communication preferences
To exercise these rights, contact us at: [email protected]
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7. Cookie Policy
For detailed information about cookies used on our Platform, please see our
Cookie Policy.
In summary:
Essential Cookies: Required for platform functionality (cannot be disabled)
- Analytics Cookies: Help us understand usage patterns (requires consent)
- Marketing Cookies: Enable personalized advertising (requires consent)
- Preference Cookies: Remember your settings (requires consent)
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8. Data Security
We implement industry-standard security measures to protect your information:
Encryption: HTTPS/TLS encryption for data in transit
- Access Controls: Role-based access control for employees
- Database Security: Encrypted databases and regular security audits
- Payment Security: PCI-DSS compliance through Paystack
- Incident Response: Documented procedures for data breach notification
Important: No security system is completely foolproof. We cannot guarantee absolute security of your information.
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9. Children's Privacy
The Platform is not intended for children under 18 years old. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information immediately.
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10. International Data Transfer
Your information may be transferred to, stored in, and processed in countries other than your country of residence, including Ghana and potentially internationally. These countries may have different data protection laws than your home country.
By using the Platform, you consent to the transfer of your information to countries outside your country of residence.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
Posting the updated Privacy Policy on the Platform
- Updating the "Last Updated" date
- Sending you an email notification (if required by law)
Your continued use of the Platform after changes constitutes your acceptance of the updated Privacy Policy.
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12. Contact Us
If you have questions about this Privacy Policy, concerns about your information, or wish to exercise your rights, please contact us:
Chapter 31 Ventures
Email:
[email protected]
Phone: +233 (0) XXX XXX XXX
Address: [Physical Address Placeholder], Ghana
We will respond to your inquiry within 14 business days.
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13. Additional Notices
13.1 California Privacy Notice (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.
13.2 European Privacy Notice (GDPR)
If you are located in the European Union, United Kingdom, or European Economic Area, your information is processed under GDPR requirements. You have rights including access, correction, deletion, and data portability.
13.3 Ghana Data Protection
As a Ghana-based service, we comply with Ghana's Data Protection Act and related privacy regulations.
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End of Privacy Policy